Terms of Sale

The offer and sale of products on our web site www.saporipugliesi.it are governed by following Terms of Sale.

The products purchased on our website are distributed directly by Soc. Coop. Odori e Sapori di Puglia ®, registered in the Company Register of Taranto, with the number 02866620731, VAT number 02866620731, with its headquarters in Massafra (TA), Zip Code 74016 in via Anita Garbaldi, 41.
You can ask any question to www.saporipugliesi.it through our e-mail service: info@saporipugliesi.it

How to conclude the contract with Soc. Coop. Odori e Sapori di Puglia ®

To conclude the purchase of one or more products on www.saporipugliesi.it, you must fulfil the order form in electronic format, following the relevant instructions.
The order form contains a summary of information on the characteristics of each product ordered, and its price (including all applicable fees and taxes), the type of payment that you can use to buy each product and mode of delivery of products purchased, shipping costs and delivery, the conditions for the usage of your right of withdrawal and the manner and for the return of purchased products.
The contract is concluded when www.saporipugliesi.it receives, in electrical form, your order form and after verifying the accuracy of data related to your order.
Before proceeding with product purchase by transmitting the order form, you will be asked to carefully read the Terms of Sale, and confirm their acceptance by selecting the appropriate field.
The order form will be stored in our database for the period of time required to process your order and as provided by law. You may access your order form by clicking on the section Reserved Area – order state.
Before submitting the order form, you will be asked to identify and correct all eventual errors in data entry.
The language available for concluding the contract with www.saporipugliesi.it is Italian.
Finalized the contract, www.saporipugliesi.it will process your purchase order. www.saporipugliesi.it can not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that www.saporipugliesi.it did not proceed with your purchase order specifying the reasons.
In case that the products presented on www.saporipugliesi.it are no longer available for sale at the time of your last access to the site or upon sending the order form www.saporipugliesi.it will promptly inform you, or in any case within thirty (30) days from the day following the date on which your submitted your www.saporipugliesi.it order, about the unavailability of the ordered products.
If the order form has already been forwarded and if the payment has already been processed, www.saporipugliesi.it will refund you the sum paid.
By sending the order form, you unconditionally accept and undertake to observe these General Terms of Sale in dealing with www.saporipugliesi.it. If you do not agree with any of the terms set forth in the General Terms of Sale, please do not submit your order form for the purchase of products on www.saporipugliesi.it.
By submitting an order form, you agree and accept the General Terms of Sale and further information contained on www.saporipugliesi.it, also through links, including the General Conditions of Use and Privacy Policy.
Concluded the contract, www.saporipugliesi.it will send you by e-mail, a receipt of the purchase order, containing a summary of the information from the order form (General Terms of Sale, information about the essential characteristics of product and detailed indication of price, terms of payment, your right of withdrawal and delivery costs).

Warranties and price indication

Only high-quality products are offered for sale. These products are purchased directly from the soc. coop. Odori e Sapori di Puglia ® from carefully selected manufacturers and retailers for their stringent quality controls.
www.saporipugliesi.it does not sell used products, irregular or of lower quality than the corresponding market standards.
The images and colours of products offered for sale may not exactly correspond to the real ones due to the Internet browser or monitor used. The prices of products may be subject to change. Make sure of the final sale price before sending the relevant order form. www.saporipugliesi.it, in case of exercise of your right of withdrawal, you have the right to not accept returned products that have been altered from their original status or have been damaged.

Payments

Payment of the price of products and their shipping costs must be made trough one of the procedures indicated on the order form.
www.saporipugliesi.it offers to its customers a variety of payment methods:
•PAYPAL
the fastest and safest way to pay. Attention!! PayPal fees will be charged to the Customer (4% of the total value of costs).
• BANK TRANSFER
• CREDIT CARD (Circuit MasterCard and VISA)

Shipping and delivery of products

For specific delivery methods and product delivery, log in to the FAQ Shipping section. Please pay attention to the information in this section because the information contained in Questions and Answers – Orders and shipments are an integral and essential part of these General Conditions of Sale and, therefore, consider themselves to be completely understood and accepted at the time of transmission of the order form.

Customer Care

You can ask any question to www.saporipugliesi.it through our assistance service info@saporipugliesi.it. For more assistance, access to the FAQ.

Right of Withdrawal

You have the right to terminate your contract with soc. coop. Odori e Sapori di Puglia ®, without penalty, within ten (10) days from the day of receipt of goods purchased on www.saporipugliesi.it.
To cancel the contract you must send an email to: info@saporipugliesi.it clearly indicating your identity, your order number, your returns and reasons for return.
The shipping costs are at your expense, including liability in case of loss or damage to the products.
The Right of Withdrawal – besides compliance with the terms and procedures described above, is exercised properly if the following conditions are fully met:
1. E-mail must be properly completed and forwarded to info@saporipugliesi.it within 10 days of receipt of goods;
2. products must not have been used or damaged;
3. products must be returned intact and in their original packaging;
4. returned products must be sent to soc. coop. Odori e Sapori di Puglia ® (namely at the following address:  Via Anita Garibaldi, 41-74016 Massafra (TA) in a single shipment. Soc. coop. Odori e Sapori di Puglia ®, in fact, reserves the right not to accept the parts of same order returned and delivered at different times.
If the return right is exercised in the manner and time limits specified in this paragraph 6, soc. coop. Odori e Sapori di Puglia ® shall refund the amounts paid for the purchase of products, net of shipping charges for delivery of the products purchased.
Soc. coop. Odori e Sapori di Puglia ® will give you back, in addition to the amounts paid for the purchase of products, shipping charges for the delivery of the purchased products, only in the case that the return of the products is made for reasons attributable to soc. coop. Odori e Sapori di Puglia ®, as in the case where the products do not meet their main certified characteristics, present production defects, or there were errors in the delivery of the same.
The money will be refunded as soon as possible and in any case within thirty (30) days from the date when soc. coop. Odori e Sapori di Puglia ® has learned about your right of withdrawal, we will activate the refund procedure, once we verify the correct execution of the terms and conditions mentioned above, as indicated in paragraph 7.
If they do not comply with the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph 6, you will not be entitled to reimbursement of the money paid to soc. coop. Odori e Sapori di Puglia ®; however, you can reobtain, at your expense, the products in the state in which they were returned to soc. coop. Odori e Sapori di Puglia ®. If the case is contrary, soc. coop. Odori e Sapori di Puglia ® can keep the products in addition to sums already paid for their purchase.

Timing and procedure of reimbursement

After the return of products, soc. coop. Odori e Sapori di Puglia ® provides the necessary investigations related to compliance with the conditions and time limits specified in paragraph 6. In the event that the investigations are successfully concluded, soc. coop. Odori e Sapori di Puglia ® shall send you by e-mail, confirmation of the acceptance of returned products.
Whatever the payment option you used, the refund is activated by soc. coop. Odori e Sapori di Puglia ® within thirty (30) days from the date when soc. coop. Odori e Sapori di Puglia ® has became aware of your right of withdrawal after verification of proper implementation of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of sums, in the event of exercise of the right of withdrawal, will be performed by soc. coop. Odori e Sapori di Puglia ®, in any case, toward those who made the payment.

Privacy

You will find information on how we process your personal data by accessing the Privacy Policy. You are advised to read, if you have not already done so, our General Conditions of Use as they contain important information on how we process the personal data of our users in the adopted security systems.

Applicable law and solutions of controversies

The General Terms of Sale are governed by the Italian law and in particular by Legislative Decree of 6th September 2005 n. 206 on distance contracts and by Legislative Decree of 9th April 2003 n. 70 on certain aspects of electronic commerce.
In the event of dispute between soc. coop. Odori e Sapori di Puglia ® and any end user, arising from the General Terms of Sale, the dispute will be under the jurisdiction of Taranto.

Alteration and Updating

The General Terms of Sale may be altered from time to time in consideration of possible regulatory changes. The new General Terms of Sale shall be effective from the date of publication on www.saporipugliesi.it